1. Subscription Cancellations
You may cancel your Assetoc subscription at any time. If you cancel, you will not be billed for any additional terms of service, and service will continue until the end of the current Subscription Term. If you cancel, you will not receive a refund for any service already paid for.
2. Refund Eligibility
We do not offer refunds for:
- Partial months of service.
- Upgrade/downgrade refunds.
- Months unused with an open account.
- Custom hardware purchases or integration fees once work has commenced.
3. Exceptions
In extreme circumstances, such as extended platform outages that breach our Service Level Agreement (SLA), prorated refunds or service credits may be issued at our sole discretion. Enterprise customers should refer to their master service agreement for specific SLA terms.
4. Contact
For any billing inquiries or to request a review of your account status, please contact hello@assetoc.com.